Frequently Asked Questions
Why should I buy furniture from Naderslp.com?
Nader's has been a family owned business since 1956. Currently two generations of Nader's are working in the business and using their knowledge of furniture and buying connections to bring the customer the lowest possible price on a nice piece of furniture. Nader's takes great pride in repeat business so we want to keep you happy and telling your friends about us.
Where can I see the furniture that I see online?
You may see the furniture at any of our 3 showroom locations (Gardena, Carson, and Signal Hill). Some of the furniture may only be seen at certain locations but feel free to call the showroom nearest you to find out if they have the particular item you may be looking for. Online Only Specials are not available to be seen on any of the showrooms.
Do your Furniture Locations have Financing and Lay-A-Way Programs?
All store locations have 1 to 6 month lay-a-way programs based on the product that you are looking for. Most Lay-a-way programs require a minimum of 10 percent down payment and a payment once a month to keep the lay-a-way current. Lay-a-ways do not apply to online merchnadise.
All store locations also offer GE Money financing and In-House Financing as well as Progressive (not credit based) which is based on your credit score and your job history. Applications can only be taken in-store with a valid form of ID and a recent paycheck stub.
Why is the pricing different online than in your stores?
On certain items, pricing may be different in the store locations or online due to the fact that there may be special daily sales at different locations. Pricing online is only available for purchase online and the stores will not have the ability to match the pricing. If you would like to make the purchase in-store, please see the customer service department in the Gardena Location and we would be happy to help you out with that.
What is your delivery charge?
We charge a standard 80 dollar delivery charge for deliveries within a 30 mile radius of any of our locations. Outside of that delivery radius, we would get a quote from our shipping company and get a price for you.
What is Your Special Order / Online Only Policy?
There are no cancellations allowed on Special Order / Online Only orders placed online or In-Store. In store orders require a 50 percent deposit before the product will be ordered and must be paid off and picked up or delivered immediately after the special order merchandise arrives. For Special Order Online Only Orders, the order must be paid in full online, and there are no cancellations allowed. Those specials are not available in any of the store locations.
Returns and Cancellations of Orders
What is your Cancellation and Return Policy?
Naderslp.com does not sell the product based on the fact that it fits into your home or property. Please take all proper measurements to make sure that the product is right for you.
If your order is cancelled before shipment of your merchandise, there will be no charge for your cancellation. If merchandise has been shipped, you will be responsible for ALL shipping charges and a 10 Percent cancellation fee. That amount will be deducted from your refund amount. All cancellations must be notified in advance of delivery to the destination.
Returns will be based on a case by case basis. Generally, there are no returns but naderslp.com may allow a return with a 25 percent restocking fee plus payment of ALL shipping fees. All returns must be in their original packaging. The refund will be given once the product is received.
Any orders that received Free merchandise or Free Shipping on an order that has been returned, the free items are included in the price of the merchandise and you will be responsible for payment of All shipping costs and Free Items.
What happens if my merchandise is Damaged on Delivery?
Please inspect your merchandise thoroughly upon delivery. Any damage or defect must be noted on your signed delivery slip and you must contact us within 3 days of delivery. Depending on the severity of the damage, we will have the item repaired by a professional repair service at no charge to you; or, if the damage or defect cannot be repaired, we will arrange for replacement of the damaged piece.
If you wish to return any item for any reason other than delivery damage or defect, you must contact us within 14 days. Item(s) must be in new condition, you must use our carrier and you will be responsible for the cost of the return delivery. Contact us to obtain the cost and procedures.
What is the warranty policy on your product?
The warranty of all the product comes directly from the manufacturers warranty. Contact us as soon as possible if you believe that you have a warranty covered incident. If an extended warranty is purchased, you will contact them directly. Nader's Furniture is not responsible for any shipping charges due to manufacture warranty issues.